FAQs

Browse our Frequently Asked Questions to see what we can do for you. Learn what we do, the information we share, fees (hint: there AREN’T any!) plus how your transaction is completed. 

FREQUENTLY ASKED QUESTIONS 

Yes.  Completely. 100%.  We do not share any of your personal information with our dealers (or anyone else!) - they receive only a CarLocity deal number.  They won't even know your initials.

Our Deal Shopper™ technology automatically removes any personal information and assigns an anonymous Deal Request Number. Our dealers are then notified of that Deal Number and the details of the request. Dealers are not provided with any contact information until you provide it to them at your appointment.

It's pretty simple, really.  We provide you with an ALL-IN estimated price of the vehicle including tax, licensing/registration, title fees, and other known dealer fees.  That means the prices you see on our listings might appear to be higher than other sites you've visited but, in reality, we're FAR more accurate.  To date, we're usually within a few hundred dollars, plus or minus.

You can read a bit more about how our pricing works on our How It Works page.

We NEVER share personal contact information such as your name, address, phone number, and email address.

Nada. Zero. Zip. Zilch.  Not even your initials.

We only send information pertinent to the deal – make, model, year(s), trade information (if any), etc... They use this information to write up the offers they send back.

Local dealerships subscribe to receive Deal Requests from CarLocity because they know that our buyers are serious and ready to buy. In fact, our buyers walk into the dealership with a pre-arranged deal for a specific car. That means that the dealership will sell more cars in less time. (Bonus: the customer experience is incredibly improved, which will also improve their satisfaction ratings!)

CarLocity is an anonymous car shopping marketplace designed to dramatically improve the customer experience at car dealerships while providing car dealerships with a steady flow of serious buyers.

No. Your local dealership will handle the entire transaction process. CarLocity only helps you to find the specific car and offer you’re interested in, then get you in and out in the shortest, easiest transaction possible. Check out our How It Works page for more information.

Not at this time.  There are tons of great vehicle research/information sites out there and we've decided to focus on the buying experience itself.

Generally, you'll receive your written offer within a few hours of the submission, sometimes much faster. (And sometimes they take a little while longer!)

In the vast majority of cases, yes.  In some instances, the dealer might use stock photography of vehicles that have not yet arrived (in transit) or have not cleared their intake process.    We know this is a bummer and we're constantly working to improve our systems.

CarLocity will provide additional photos of the actual vehicle when submitting a Deal Sheet back to you. Typically, we include 9-12 photos along with your Deal Sheet, and they will all be of the actual vehicle, never stock photos.

Submit a Deal Request™ and let us get to work for you!

You will receive highly competitive pricing, which is typically thousands less than you'd pay on a dealer-less site.

Our Dealers know they only get 1 opportunity to make you an offer - they don't have your contact information - or even your name - and no way to know who you are or contact you - so they make their best offer on the first pass.

Look...you came to CarLocity to avoid all that stuff, right?  So why would you even want to put yourself through it?  It's not worth it in most cases.

Financing and the value of your trade might be a bit of a discussion (until we get around to adding features that handle THAT for you, too!) but finding that perfect vehicle at a price you're happy with is the hardest part of car shopping.  Well...that and having to shop 40 different websites, but we're fixing that one as well.

Sounds like you know what you're doing.  That means your time is probably pretty valuable to you.

So...

  1. CarLocity saves you time by allowing you to shop many local dealers in 1 platform and see closely estimated out-the-door pricing.
  2. NO ONE calling or emailing you trying to sell you something after your site visit.  We know you've never been left alone before, so we like to shock you by being first.
  3. We handle everything up until the test drive, then it's up to you.
  4. Typical CarLocity transaction time - including test drive - is around 90 minutes vs. the average dealership visit of 3 hours+.

So....Are you in?

C'mon...You know you wanna!
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